Refund policy
Return and Refund Policy
At stingcart, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please review our return and refund policy below.
1. Return Eligibility Criteria
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The product must be returned in its original packaging with all accessories
- A valid proof of purchase (order confirmation or receipt) is required
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
- You can request a return within [2 DAYS] of receiving your order
- Return requests made after this period may not be accepted
3. Refund Process and Timing
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method
- Refunds typically take [10 BUSINESS DAYS] to reflect in your account, depending on your payment provider
4. Exchange Options
- We offer exchanges for defective, damaged, or incorrect items
- If you need to exchange a product, please contact us at stingcart@gmail.com
- Exchanges are subject to product availability
5. Damaged or Defective Products
- If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery
- You may be asked to provide photos or videos as proof
- We will arrange a replacement, exchange, or full refund at no additional cost
6. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (unless received defective)
- Items without original packaging or accessories
- Personal care or hygiene-related items (if opened)
- Products marked as “non-returnable” or “final sale”
8. How to Initiate a Return
To initiate a return or exchange, please contact us at:
- Email: stingcart@gmail.com
Include your order number and reason for return, and our support team will guide you through the process.